Improve your current system
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Where should we send the results of the analysis?
In which country do you offer your delivery service?
What kind of regions do you offer for your delivery service?
How many regions do you serve?
How many stops per day and delivery area do you have?
Select courier base
Select your courier resources
Home Fleet - couriers fully employed by your company
External Fleet - couriers employed by external company but managed by you
Crowd Sourced - self employed part-time drivers
3rd Party Logistics - couriers fully employed by external courier company
How do you pay the External Fleet?
How many drivers do you use in total?
Item #1 <5
Item #1 <10
Item #1 <50
Item #1 <100
Item #1 <300
Item #1 300+
Which vehicle type do you use for your delivery service?
Scooter / Bike
Car / MPV (multi purpose vehicle)
Van (Cargo Van up to 3,5t)
How many time slots - per day and region - do you offer to your customers?
What is the length of your shortest time slot?
How do you handle currently your delivery service?
Internally developed software
Externally developed software
Manual process of dispatching drivers and routes
Please let us know which external developed software you use:
Please specify how you handle your delivery service:
In which category fall 80% of your packages?
One Man Handling (<31,5kg)
Two Man Handling (>31,5kg)
How many shipments are delivered succesfully at the first attempt
> 90 %
below 90 %
Do you have any of the below constraints in your current process?
Routes have to start and end in the same location (hub/depot)
Premium customers need to be served first
Upfront ETA* communication to recipients
Allowing deliveries and returns in the same trip and /or the same stop
*ETA = estimated time of arrival
Please describe all other constraints here:
What is your average time from arriving at delivery address until leaving?
How do you want to position your service to your internal or external customers?
Low cost driven (reducing price to win customer)
Cost and quality driven
High quality driven (increasing service to win customer)
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